preCharge Certified Payments
 

Go Back   Chargeback Forum > Sellers / Merchants > Third Party Billing Solutions > PayPal

PayPal Discuss all topics related to paypal and paypal fraud.

Reply
 
LinkBack Thread Tools Display Modes
Old 02-12-2008, 12:16 AM   #1 (permalink)
james
Junior Member
 
Join Date: Feb 2008
Posts: 10
Rep Power: 0 james is on a distinguished road
Default Why paypal customer service so slow?

I have had many instances where when i tried to ask a question thru paypal's contact form, i hardly get any replies at all, even if i get it i get it very late, sometimes it will take weeks to reply to a simple question. why is it happening to such a big concern? Is it only for me or everyone experiences this?
james is offline   Reply With Quote
Old 02-12-2008, 02:26 AM   #2 (permalink)
MindSide
Junior Member
 
Join Date: Feb 2008
Posts: 8
Rep Power: 0 MindSide is on a distinguished road
Default

This is one of the biggest drop back in PayPal after its high fee. I also think that PayPal needs to improve their customer care service as they had been dropping back in this field which is not for their company.
MindSide is offline   Reply With Quote
Old 02-12-2008, 03:19 AM   #3 (permalink)
ThePeace
Junior Member
 
Join Date: Feb 2008
Posts: 7
Rep Power: 0 ThePeace is on a distinguished road
Default

I think PayPal customer care is slow because thy have less man power and lots of work which is effecting there efficiency.
ThePeace is offline   Reply With Quote
Old 03-31-2008, 07:36 PM   #4 (permalink)
sarentack
Junior Member
 
Join Date: Mar 2008
Posts: 8
Rep Power: 0 sarentack is on a distinguished road
Default

paypals problem is, too much coming in then what they can handle.

It doesnt help none either that they dont upgrade either, meaning add more reps or anything else to go with how big that company has gotten.
sarentack is offline   Reply With Quote
Old 08-12-2008, 08:28 AM   #5 (permalink)
box2s
Junior Member
 
Join Date: Aug 2008
Posts: 20
Rep Power: 0 box2s is on a distinguished road
Default

yes I agree. Paypal is a little bit slow on its custmer services.. I mean they are a big INTERNATIONAL company.. Why don't they hire some cheap labour in China or somewhere!?
box2s is offline   Reply With Quote
Old 11-24-2008, 07:59 AM   #6 (permalink)
ToP_Designer
Junior Member
 
Join Date: Nov 2008
Posts: 25
Rep Power: 0 ToP_Designer is on a distinguished road
Default

Well, i dont know if paypal is a slow in responding , but i remind you ... there are millions of members using paypal , so i think everyday , day by day they are getting more and more complains and e-mails , though they are trying their best to give the feedback. as i have noticed i didnot have any problem while contacting paypal
ToP_Designer is offline   Reply With Quote
Old 11-25-2008, 04:07 AM   #7 (permalink)
bart
Member
 
Join Date: Nov 2008
Posts: 28
Rep Power: 0 bart is on a distinguished road
Default

Not only slow, their customer service is horrible. They used to hide their telephone number and only provided support via form emails...
but what i heard..that they intentionally make the phone number very difficult to find in order to save costs.
bart is offline   Reply With Quote
Old 11-25-2008, 04:44 AM   #8 (permalink)
vkxxiii
Junior Member
 
Join Date: Nov 2008
Posts: 25
Rep Power: 0 vkxxiii is on a distinguished road
Default

Quote:
Originally Posted by bart View Post
Not only slow, their customer service is horrible. They used to hide their telephone number and only provided support via form emails...
but what i heard..that they intentionally make the phone number very difficult to find in order to save costs.
That makes a lot of sense bart. Its actually funny, because it almost sounds as if it was folklore
vkxxiii is offline   Reply With Quote
Old 12-08-2008, 04:29 AM   #9 (permalink)
velayudham
Junior Member
 
Join Date: Dec 2008
Posts: 26
Rep Power: 0 velayudham is on a distinguished road
Default

Before 3 years or so, the Paypal service is wonderful. It is really fast. But today, it is completely opposite. I think the reason behind this may be the increase in the number of customers. Their service demand may require more staffs to handle in the present scenario.
__________________
TAMIL MOVIES DVD RIP
velayudham is offline   Reply With Quote
Old 12-11-2008, 10:53 AM   #10 (permalink)
welsh
Member
 
Join Date: Dec 2008
Posts: 77
Rep Power: 2 welsh is on a distinguished road
Default

I don't agree with you all that Paypal service is too slow. Because of wide acceptance all over the world , it takes little time sometime but still I bet this is one of the fastest pp online.
welsh is offline   Reply With Quote
Reply

Bookmarks



Currently Active Users Viewing This Thread: 1 (0 members and 1 guests)
 
Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off
Trackbacks are On
Pingbacks are On
Refbacks are Off

Similar Threads
Thread Thread Starter Forum Replies Last Post
Best e-currency exchange service I seen chupjaey eGold 3 07-16-2010 10:47 PM
Druango merchant service! chandni_aqua Merchant Accounts 8 08-19-2007 09:46 PM
Which is your favorite mail service? joshua_t Yahoo 6 06-21-2007 05:19 PM
Best Service? Aamir eGold 11 06-20-2007 01:35 PM
Fraud Alert: Dear Capital One Bank customer fraud-report Phishing Alerts & News 0 04-09-2007 01:05 AM

 
Problem with chargebacks? Call +1 (212) 751-6213 and ask to speak to a chargeback specialist.

Join us on LinkedIn


News, Updates, Alerts & More:

Subscribe in a reader
   


1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48 49 50 51 52