Why paypal customer service so slow?

james · 02-12-2008

I have had many instances where when i tried to ask a question thru paypal's contact form, i hardly get any replies at all, even if i get it i get it very late, sometimes it will take weeks to reply to a simple question. why is it happening to such a big concern? Is it only for me or everyone experiences this?

MindSide · 02-12-2008

This is one of the biggest drop back in PayPal after its high fee. I also think that PayPal needs to improve their customer care service as they had been dropping back in this field which is not for their company.

ThePeace · 02-12-2008

I think PayPal customer care is slow because thy have less man power and lots of work which is effecting there efficiency.

sarentack · 03-31-2008

paypals problem is, too much coming in then what they can handle.

It doesnt help none either that they dont upgrade either, meaning add more reps or anything else to go with how big that company has gotten.

02-12-2008	#1 (permalink)
james Junior Member Join Date: Feb 2008 Posts: 10 Rep Power: 0	Why paypal customer service so slow? I have had many instances where when i tried to ask a question thru paypal's contact form, i hardly get any replies at all, even if i get it i get it very late, sometimes it will take weeks to reply to a simple question. why is it happening to such a big concern? Is it only for me or everyone experiences this?

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02-12-2008	#2 (permalink)
MindSide Junior Member Join Date: Feb 2008 Posts: 8 Rep Power: 0	This is one of the biggest drop back in PayPal after its high fee. I also think that PayPal needs to improve their customer care service as they had been dropping back in this field which is not for their company.

02-12-2008	#3 (permalink)
ThePeace Junior Member Join Date: Feb 2008 Posts: 7 Rep Power: 0	I think PayPal customer care is slow because thy have less man power and lots of work which is effecting there efficiency.

03-31-2008	#4 (permalink)
sarentack Junior Member Join Date: Mar 2008 Posts: 8 Rep Power: 0	paypals problem is, too much coming in then what they can handle. It doesnt help none either that they dont upgrade either, meaning add more reps or anything else to go with how big that company has gotten.

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