Kanoodle click fraud

angle · 03-02-2007

I have around 5,000 USD against my business from 1.5 months worth of click fraud. I usually get charged 50 per couple of months. I contacted Kanoodle, then they responded that the research takes 8 days. I then called back 20 days later and they haven't started the investigation yet. They emailed me to say that it will take a little longer. It has been about 30 days since I contected Kanoodle initially. I emailed a follow up today, but I am getting nervous.
Is this a case where I should do a chargeback? Has anyone done a successful chargeback against click fraud? HOw long should I wait to try to resolve my case with Kanoodle?

etali · 03-03-2007

I've never been a victim of click fraud personally, but I would suggest calling your credit card company and asking them what the time limit on a chargeback is.

If you have plenty of time left, then write to Kanoodle and tell them they have X days left to sort this out. If you don't hear from them after however many days you give them, then start the chargeback.

That way, they can't complain you haven't given them a fair chance to resolve it.

swapnil90 · 03-03-2007

hey wrong section...btw....5000 $ is 1.5 months is too much!!

Try to contact them over the phone...It should br quicker then...

sfod_d223 · 03-10-2007

Yeah contacting them via phone is alot mored direct and shows that you're just not another face in an e-mail storm of junk mail.

nehasood3 · 03-11-2007

swapnil is true 5000usd is not a small amount you must contact them i am also a victim of such kinds of frauds and really you will have to be vigilant to work it out just stick to them and warn them about charge back

**peyton999** · 06-05-2007

To be very frank , i have never been a victim of such click frauds but all i can recommend you, to call your credit card company and ask for assistance. I am sure , they will make a way out...

03-02-2007	#1 (permalink)
angle Member Join Date: Feb 2007 Posts: 58 Rep Power: 2	Kanoodle click fraud I have around 5,000 USD against my business from 1.5 months worth of click fraud. I usually get charged 50 per couple of months. I contacted Kanoodle, then they responded that the research takes 8 days. I then called back 20 days later and they haven't started the investigation yet. They emailed me to say that it will take a little longer. It has been about 30 days since I contected Kanoodle initially. I emailed a follow up today, but I am getting nervous. Is this a case where I should do a chargeback? Has anyone done a successful chargeback against click fraud? HOw long should I wait to try to resolve my case with Kanoodle?

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03-03-2007	#2 (permalink)
etali Member Join Date: Feb 2007 Posts: 60 Rep Power: 2	I've never been a victim of click fraud personally, but I would suggest calling your credit card company and asking them what the time limit on a chargeback is. If you have plenty of time left, then write to Kanoodle and tell them they have X days left to sort this out. If you don't hear from them after however many days you give them, then start the chargeback. That way, they can't complain you haven't given them a fair chance to resolve it.

03-03-2007	#3 (permalink)
swapnil90 Senior Member Join Date: Feb 2007 Posts: 255 Rep Power: 2	hey wrong section...btw....5000 $ is 1.5 months is too much!! Try to contact them over the phone...It should br quicker then...

03-10-2007	#4 (permalink)
sfod_d223 Senior Member Join Date: Mar 2007 Posts: 107 Rep Power: 2	Yeah contacting them via phone is alot mored direct and shows that you're just not another face in an e-mail storm of junk mail.

03-11-2007	#5 (permalink)
nehasood3 Junior Member Join Date: Mar 2007 Posts: 24 Rep Power: 0	swapnil is true 5000usd is not a small amount you must contact them i am also a victim of such kinds of frauds and really you will have to be vigilant to work it out just stick to them and warn them about charge back

06-05-2007	#6 (permalink)
peyton999 Banned Join Date: Jun 2007 Posts: 251 Rep Power: 0	To be very frank , i have never been a victim of such click frauds but all i can recommend you, to call your credit card company and ask for assistance. I am sure , they will make a way out...

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