ekonvert

I will tell you all what the problem about MoneyBookers is.

They seem to be an english company, however their support resides all over the world. Especially in those countries with very little vowels in the name or their citizen's names.

Let me tell you a little story:

Here I am, minding my own business which is my eKonvert.com eCurrency exchange market with thousands of succesfull and GREAT exchanges so far (not looking for prize), and of course there were times when I was trying to accept Moneybookers as well.

Now... the business took off in less than 15 days due to the rapid and pro-efficient support that I'm providing and the transparency of my business.
OF COURSE since MoneyBookers does not SEEM TO BE a transparent business, they just came up one day and locked my account up.

MoneyBookers locked my account up WITH $692 USD in it. Which were my CLIENT'S money. NOT MINE.

Now it so appears, that I haven't been reading their terms and conditions (of course that are being changed at any time without prior notice at MoneyBookers' sole discretion, etc etc etc) at point 12.2 where they said that they do not support the e-currency exchange services.

INTERESTING -says I-... They DO accept GAMBLING though...

But the HUGE problem was that I could NOT get my funds for the past ONE WEEK, and can STILL not get my funds NOW. Since my account is STILL locked.

Now... I sent them valid scanned copies of my business incorporation certificate, of my identification documents, even BANK statements, etc etc, so on and so forth and it has now been over 1 week since my account is on a LOCKED status.

Even MORE than that they just TOOK THE LIBERTY of charging my account with a $70 USD TAX for "REPAIRS".

Mind you -dear reader- WHAT was there to REPAIR ?

Anyway... as frustrated as I got for that fee and for my money being locked up in there, I decided to just let it go and play along. So I sent them even MORE documents, placed about $1000 PHONE calls to their "support departament" that could ONLY find my emails and my uploaded documents when I called them. They have those online support ticketing systems... however I think nobody is checking those out for ages. You have to CALL to TELL them you actually DID SEND in the required documents.

And plus, NONE of their support personnel speaks english. Well at least they don't speak REAL english. And I'd say about 0.5% of them all REALLY know what the heck is REALLY going on in their business.

Is MONEYBOOKERS SCAM ? I DON'T KNOW.
WHAT I DO know though, is that they have literally LOCKED UP my funds, and if you ask me, FOR ALL I KNOW (and I know it sounds crazy and silly), they just locked the funds up EITHER so that they may be able to USE it and STALL while they get more interest on it, EITHER BECAUSE THEY JUST CAN.

Whatever the REAL REASON IS, I DON'T CARE!!!
ALL I care about is my customer's money that I HAVE to pay back and that I WILL most probably end-up paying myself since it'll probably be TOO LATE and will probably end up with too LESS funds to withdraw when MoneyBookers decides to let my funds free.

Here's some communication with them over the past week. They've been asking me to remove any reference to moneybookers.com from my website
And I told them that:
1) ON THE PHONE,
2) In SEVERAL EMAILS
3) IN THEIR SUPPORT TICKETS AREA

And here's what they have just replied just hours ago after I told them I did that and REALLY DID DO THAT:

Quote:
Further to our conversation over the phone we would like to kindly inform you that unfortunately you will not be able to use your Moneybookers account for business purposes. For additional information regarding the reasons for this decision please refer to point 12.2 from our ‘Terms and Conditions’.

Therefore, we would like to kindly ask you to remove all the links, containing Moneybookers as a payment option from your website.

As soon as you do this, please contact us back to security@moneybookers.com and the status of your Moneybookers account will be reconsidered.

We would like to kindly apologize for any possible inconveniences caused. Should you have more questions please do not hesitate to contact us again.

Best regards,
Simona
Moneybookers Customer Service Team

Do you find this AT LEAST NORMAL ?

If MoneyBookers is NOT a COMPLETE SCAM, than their service is BY FAR THE WORST THAT I HAVE EVER SEEN IN THE ENTIRE WORLD WIDE WEB !!!
AND THEY DO NOT DESERVE TO BE ONLINE, TO HAVE ANY CUSTOMERS, TO PROVIDE PEOPLE WITH ANYTHING ELSE THAN PEACE !

Best regards to all readers, and thank you using my service.

ekonvert

Now they just came back to me saying:

I'm wondering now. IS THIS A JOKE ? What are they DOING that requires 75 days ? THey are giving NO explanatory notes about WHAT IT IS they're working on, they SIMPLY DECIDE it's BEST to KEEP my money there for 75 DAYS !!!

This is OUTRAGIOUS !
Well... I'm certain about 1 thing. In 75 days... they WILL hear from my lawyers.

johnboy

I don't see the problem here with moneybookers. You didn't read the terms and tried to sell currency or something if I'm reading correctly ... This is nothing but normal practice , you can't just break a company's terms and except them to give you the money the next day. If this was paypal you would be on hold for 180 days . And don't say they are holding your customers money , it's your money , did it sounds like a multi person investment holdings company to you ? if you can't cover that cash there is no business to begin with , if you can't read the terms there is no business to begin with.

They will not hear from your lawyer in 75 days , you failed to make a case for a tort and only showed negligence in your actions . If moneybookers needed the money they could actually sue you. Give your head a shake and come up with a better business plan.

rikihana

You are definetly Right. Moneybookers are only too willing to Take your money but they won't let you withdraw, and they allow you to spend it on gambling purposes. What's up with that? They do that because they are still making money on the side for every transaction. I must admit they can stick their site Moneybookers DELETE.