Thread: No Refund Policy

If you have a no refund policy, is there any way that it could be applied towards chargebacks? I suppose if it were that easy, everyone would do it.

I have seen websites where they have a clearly displayed 'no chargebacks' policy, which may work for those who are chancers. The best thing is to have a clear policy for customers so they are less likely to be confused about what they are buying, how it will be delivered etc.

A chargeback happens between the consumer and their bank. Sadly a policy like that has little value as even if it may seem to matter, the consumer can just say "it wasn't me"

I have seen a few dispute chargebacks, with a credit card it can be done if there is proof of the no refund policy but its tricky. Even more when the website actually states it as then the website/company needs to provide the last changes made to the website in order to verify the time purchased goods happened compared to the times that the customer made their purchase and was agreeing to the terms.

Originally Posted by WireFire

If you have a no refund policy, is there any way that it could be applied towards chargebacks? I suppose if it were that easy, everyone would do it.

Policy or not, wont matter if the customer knows the rules however you should make your policies very clear and include them in every shipment. While wont help with 100% of the chargebacks, even if that one change could help in 20%, that's 1/5 your cb issue.

A store can put up a notice saying whatever it likes, doesn't make it legal! You should check consumer law wherever you are and quote this at the store in any dispute then get your local Trading Standards office involved if you get no joy.

I think a no refund policy can easily be enforced at a brick and mortar store. It gets more difficult when items are purchased online especially from one country to the next. If a person pays through PayPal for example, it is easy to apply for and get a refund.

Even if the customer can still do it, maybe it's not such a bad thing to have a policy in effect. I know that as a customer, if I saw that, I would think twice about trying to return something. Also, I may be more careful about what I buy. Sometimes people just buy things without reading the description, then want to blame you when it was not something that they really thought it was.

I have found that chargebacks happen no matter what you try to do. Even if you have a no return policy, if the client says they didn't get the merchandise, most credit cards companies believe the client first.

Originally Posted by chargebacks

A chargeback happens between the consumer and their bank. Sadly a policy like that has little value as even if it may seem to matter, the consumer can just say "it wasn't me"

That is kind of what I was thinking too, it seems like a way to cover yourself but in the end it does not really pan out. You can put all types of things on your site, it doesn't mean people will abide by it.