bastardino

Hello

I need some help with advice. I run an accommodation Villa business and charge clients via invoice for deposits. In this particular instance, I had a client who paid a deposit (which is 1 night rent) of approximately $900 using AMEX. When they showed up at the accommodation, they said it was not up to their expectations, even though it was exactly what was promised. They turned around, and went elsewhere. I do not have a signed receipt or any other document with their signature on it. The only things I have are our emails back and forth and some things that were sent via a fax but no signature. The payment was initiated by them.

My question is the following. Should I not even bother trying to fight this case and refund the amount or should I put up a fight (as I am 100% right) and try to send whatever documentation I have and see if it can swing my way? I use paypal merchant services (pro).

Thank you for any help in advance.

bastardino

also I wanted to add that if experts here think that my chance of winning this is like 5% or something, then I think it probably just makes sense to refund the amount and move on, right?

chargebacks

Hi bastardino, please call (212) 751-6213, Ext 305 and someone will be glad to assist you.

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John Lark
Chargeback Forum Senior Moderator
http://www.chargebackforum.com/

manivbala

Mr Bastardino,

You can fight this case. There is one option as "no-show" case, it will applicable on this case. You can charge for one night with sending all the supporting document. After that, if he comes back with "not as described" then they would show the proof for that. There is no need of signature. Go ahead, all the best.


Regards
Mani