Can people trick Paypal from opening a dispute?

komrad · 12-06-2008, 02:23 AM

Hello,

I'd like to know can people trick Paypal from opening a dispute?
I recently sold a item on ebay but I was in New York when it was sold so I could not send it right away. I sent it late but now the buyer opened a dispute and paypal took the money away and is looking into the problem.

He should receive it today or tomorrow. When he does receive it, can the buyer lie to Paypal and say he didn't get the item? What can I do, I have a feeling that's what's gonna happen. Is it possible?

Thanks in advance.

chargebacks · 12-06-2008, 12:49 PM

Well, anyone can lie, nothing you can do to stop that. What you can do however is in the dispute itself, provide proof of the item. My advice would be to have the shipping company return the package to you and just give him a refund.

Zwitterion · 12-06-2008, 10:09 PM

If the buyer is honest and has a good ebay rating then maybe you can expect you're money.

nullvector · 12-07-2008, 12:47 PM

Yes It is possible and have been done,and I am a victim.Paypal always goes in favour of buyer,but it depends on your reputation and type of account

bostermax · 12-16-2009, 03:54 AM

I think it is possible.You get receipt from the shipping company if yes so try to call Paypal and explaining it to them.

jkennedy · 12-16-2009, 10:07 AM

It is true that in most cases paypal will side with the buyer.
Did the buyer know that the shipping would be delayed? Also, do you have records showing that you have shipped the item? I think the best thing you can do would be to have the shipping company return the item if it has not been delivered and give a refund. Otherwise, be prepared to submit the evidence to paypal showing that the item was shipped as described.

Jerlene · 12-31-2009, 02:41 AM

Well you can trick them into favouring you...

danova · 01-07-2010, 12:21 PM

My advice would be to have the shipping company return the package to you and just give him a refund.
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Jerlene · 04-28-2010, 11:33 PM

But not until you get your package back.

InternalAudit · 05-17-2010, 09:17 PM

Quote:

It would be difficult to prove that he received the item but easier to prove that you sent it because you do have a copy of the waybill right? Have you tried to reason out with him again? Keep every correspondence you have. You might need it. Have him acknowledge the receipt of the item.

I was about to just submit the comment above but I suddenly saw the date the first post was made ---- almost 2 years ago! LOL

Any update on this one, komrad?