I agree, not only are they dealing with people who owe the company money, but they are under pressure to get that money, from supervisors and their own jobs may be on the line.
Some companies and collectors think that being hard and difficult is the way to go, and depending on what level a collection is at, that may be the case. They should also consider what is likely to happen after the debt is paid or during this time - does it matter if the person they are talking to never buys from the company again, or if he causes others to not buy from the company? For the big companies, I doubt it matters, but for smaller companies and low level collection attempts, I do not think hardball is the always the way to play.
For high level collections, especially those where the person has not attempted to pay or work out and follow a plan, then to me the difficult tactics are acceptable.
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Originally Posted by joecool6101 Ya but just think about how much stress they are under having to tell people that they owe a bunch of money.. usually people are not to happy and can get mouthy with them..... |