What standards should merchants follow?

chargebacks · 03-22-2007

Ultimately fraud happens for many reasons but ultimately what safeguards should a merchant take?

121603 · 03-22-2007

I think a seller should always have a complete paper trail of transactions, in case of someone asking for a chargeback. Then when the authorities asked you, then you will at least have some proof/evidence to show him.

dino · 03-22-2007

Always have a sort of orientation to employees on how to easily detect fraudulent transactions. Let them know the basics of credit card transactions. Sometimes, fraud happens due to ignorance about the basics.

chandni_aqua · 03-23-2007

The merchant should nt only give a chargeback but also make sure such frauds dont happen again. its tough building a reputation. am sure no merchant wants to lose it with making small mistakes

**onlineexperts** · 03-27-2007

Proper paper work and records of transactions should always be kept. As a merchant, they should always obtain evidence that the client was able to receive the product.

threegee · 03-27-2007

Would an e-mail stating they got the product be sufficient???

eleven · 03-27-2007

Quote:

Originally Posted by threegee

Would an e-mail stating they got the product be sufficient???

no, an email would not be sufficient. Anyone can send an email and pretend to be the buyer. If you don't have any other way, it can be okay but not enough to prevent chargebacks.

Althema · 04-04-2007

I have had very few chargebacks after operating 20+ websites since 1998. I have found that most customers try to contact first, and chargeback later.

I always give difficult customers a lot of free digital products (hosting, eBooks, assistance etc.) that is related to what they purchased when they complain about something. This has not only satisfied a lot of customers where they do not seek a refund any longer, but also helps to increase sales.

As for chargebacks that are filed with no notification from customers, I just eat the costs and never bother fighting it. It's all tax deductable and not worth the hassle since I sell mostly digital goods.

IrDA · 04-27-2007

If you are dealing online for services or digital products, I would suggest you to use escrow.com service and try to avoid Paypal etc. Wire Transfers is best in this case.

03-22-2007	#1 (permalink)
chargebacks Administrator Join Date: Feb 2007 Posts: 220 Rep Power: 10	What standards should merchants follow? Ultimately fraud happens for many reasons but ultimately what safeguards should a merchant take?

04-27-2007	#9 (permalink)
IrDA Senior Member Join Date: Apr 2007 Posts: 275 Rep Power: 2	If you are dealing online for services or digital products, I would suggest you to use escrow.com service and try to avoid Paypal etc. Wire Transfers is best in this case. __________________ No Siggy

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03-22-2007	#2 (permalink)
121603 Junior Member Join Date: Mar 2007 Posts: 20 Rep Power: 0	I think a seller should always have a complete paper trail of transactions, in case of someone asking for a chargeback. Then when the authorities asked you, then you will at least have some proof/evidence to show him.

03-22-2007	#3 (permalink)
dino Junior Member Join Date: Mar 2007 Posts: 20 Rep Power: 0	Always have a sort of orientation to employees on how to easily detect fraudulent transactions. Let them know the basics of credit card transactions. Sometimes, fraud happens due to ignorance about the basics.

03-23-2007	#4 (permalink)
chandni_aqua Senior Member Join Date: Mar 2007 Posts: 121 Rep Power: 2	The merchant should nt only give a chargeback but also make sure such frauds dont happen again. its tough building a reputation. am sure no merchant wants to lose it with making small mistakes

03-27-2007	#5 (permalink)
onlineexperts Banned Join Date: Mar 2007 Posts: 111 Rep Power: 0	Proper paper work and records of transactions should always be kept. As a merchant, they should always obtain evidence that the client was able to receive the product.

03-27-2007	#6 (permalink)
threegee Junior Member Join Date: Mar 2007 Posts: 20 Rep Power: 0	Would an e-mail stating they got the product be sufficient???

04-04-2007	#8 (permalink)
Althema Member Join Date: Apr 2007 Posts: 66 Rep Power: 2	I have had very few chargebacks after operating 20+ websites since 1998. I have found that most customers try to contact first, and chargeback later. I always give difficult customers a lot of free digital products (hosting, eBooks, assistance etc.) that is related to what they purchased when they complain about something. This has not only satisfied a lot of customers where they do not seek a refund any longer, but also helps to increase sales. As for chargebacks that are filed with no notification from customers, I just eat the costs and never bother fighting it. It's all tax deductable and not worth the hassle since I sell mostly digital goods.

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