chargebacks

Ultimately fraud happens for many reasons but ultimately what safeguards should a merchant take?

121603

I think a seller should always have a complete paper trail of transactions, in case of someone asking for a chargeback. Then when the authorities asked you, then you will at least have some proof/evidence to show him.

dino

chandni_aqua

The merchant should nt only give a chargeback but also make sure such frauds dont happen again. its tough building a reputation. am sure no merchant wants to lose it with making small mistakes

onlineexperts

Proper paper work and records of transactions should always be kept. As a merchant, they should always obtain evidence that the client was able to receive the product.

threegee

Would an e-mail stating they got the product be sufficient???

eleven

no, an email would not be sufficient. Anyone can send an email and pretend to be the buyer. If you don't have any other way, it can be okay but not enough to prevent chargebacks.

Althema

I have had very few chargebacks after operating 20+ websites since 1998. I have found that most customers try to contact first, and chargeback later.

I always give difficult customers a lot of free digital products (hosting, eBooks, assistance etc.) that is related to what they purchased when they complain about something. This has not only satisfied a lot of customers where they do not seek a refund any longer, but also helps to increase sales.

As for chargebacks that are filed with no notification from customers, I just eat the costs and never bother fighting it. It's all tax deductable and not worth the hassle since I sell mostly digital goods.

IrDA

If you are dealing online for services or digital products, I would suggest you to use escrow.com service and try to avoid Paypal etc. Wire Transfers is best in this case.

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