Description of Your Terms Of Sale?

Shady · 03-20-2007

This question pertains to electronic products (ebooks, information etc.)

What kind of terms of sale do you guys place on your website in order to prevent getting ripped off by people who request a refund after purchasing an information product?

I am looking at getting into the eBook market and it strikes me that this is a problem many retailers would face. Any suggestions?

scamout · 03-21-2007

Quote:

Originally Posted by Shady

This question pertains to electronic products (ebooks, information etc.)

What kind of terms of sale do you guys place on your website in order to prevent getting ripped off by people who request a refund after purchasing an information product?

I am looking at getting into the eBook market and it strikes me that this is a problem many retailers would face. Any suggestions?

I'm not sure that this directly answers your question, but in general, I'd suggest a liberal money back policy. The reason? If you don't, and the customer isn't satisfied, or just wants to rip you off, you're less likely to get a chargeback by just giving them their money back. You'll avoid the chargeback fees that way.

We offer a 90 day - no questions asked refund policy for Preventing E-Commerce Chargebacks. We've been marketing for 2 years and have had one person ask for their money back. Actually, it was 2, but one of them was a bit quick on the trigger and asked for a refund because he didn't like the course. He did it so quickly that he hadn't downloaded the course yet. I cancelled his download code and then issued the refund. What a dork

Jerlene · 03-22-2007

Let your customers know you'll refund or exchange the products if it gets to them ruined somehow. Maybe a money back guarantee.

**louj** · 03-26-2007

That is a tough one. With information and ebooks especially. They can always say that they were looking for another ebook and the one you gave them is the wrong one but they could have copied that already and just wants to have it for free. With these types of services, the best way I think is to thoroughly describe your product to make sure that they know what they will be getting and there isn't a money back or maybe just a 50% money back guarantee. You could show a preview of the ebook or info so that they won't tell you it is the wrong one cos you already have provided a preview for them to check prior the transaction.

scamout · 03-26-2007

Quote:

Originally Posted by louj

That is a tough one. With information and ebooks especially. They can always say that they were looking for another ebook and the one you gave them is the wrong one but they could have copied that already and just wants to have it for free. With these types of services, the best way I think is to thoroughly describe your product to make sure that they know what they will be getting and there isn't a money back or maybe just a 50% money back guarantee. You could show a preview of the ebook or info so that they won't tell you it is the wrong one cos you already have provided a preview for them to check prior the transaction.

All that is a good idea but in the end, if the customer tells the bank it wasn't right, they didn't get it, their computer wouldn't open it, whatever; you're still going to get the chargeback.

It's still better to offer a money back guarantee and hope they go to you instead of the bank.

**onlineexperts** · 03-28-2007

I think that could be the only way around it. Is to just hope that your client will go to instead of the bank. But what if they won't consider you changing the product and would want to have a refund? All you can get is "thanks" then?

scamout · 03-28-2007

Quote:

Originally Posted by onlineexperts

I think that could be the only way around it. Is to just hope that your client will go to instead of the bank. But what if they won't consider you changing the product and would want to have a refund? All you can get is "thanks" then?

The key is to weigh the chargeback against what you loose without it. Remember that, in the case of hard goods, with the chargeback you loose the product, the shippping and the cargeback fee - if you refund you just loose the product and shipping. With software, it's just the money or the money and a chargeback.

In the case of hard goods, I'd never 'replace' a product until I had the other one back in my hands. Why give 'em two freebies?

njoker555 · 03-29-2007

here are some of mine:

if its a forum with itrader or any other rating system, i check the users rating before responding to anything.

payment made by paypal only (for now)
if you want refund, must make a very valid answer to WHY you want a refund.
if its an online job -- i would usually ask fr 50% in advance.

i do more but i havent sold anything online in a while lol.

joecool6101 · 03-30-2007

You could ad the money back policy if you wish. I found that if you talk to them and explain about eBay fees and such and how expensive they are then hopefully they will think twice before asking for a refund. Just my experience.

IrDA · 04-27-2007

Money back policy might work but what to do about the pure scammers who are buying to get then product and the making a chargeback?