mbmaverick

I'm looking for advice as I'm currently in a dispute.

I recently sold concert tickets to a buyer via Craigslist. The tickets were sold substantially above face value. I received payment via Paypal, and the buyer received and confirmed receipt of the tickets (I also have the FedEx signature confirming receipt). About 2 months later, the band changed the date of the concert to 2 days earlier than the original date.

I informed the buyer out of courtesy, and he demanded a full refund. Ticketmaster is offering a refund of the face value only. I told the buyer I would return the tickets to Ticketmaster for him, but that he would only receive the face value plus fees...the additional amounts he paid are not my responsibility. He is now initiating a chargeback through Mastercard. Paypal will not get involved since the dispute was over 45 days after the purchase.

My question is...will this chargeback be held up by his credit card company? Paypal is useless and they will charge me if the credit card company charges them. I am trying to decide if I should settle with the buyer or hold my ground. My view is that I do not owe him a refund since the tickets were bought as-is. However, the original seller Ticketmaster was offering a refund. Now, of course, it is too late even for that refund as the concert is next week.

Thanks for your advice!

jkennedy

That's an interesting situation. Unfortunately, I do not have any advice as I am unsure of what has been the result of similar situations in the past. I am very interested in hearing about the outcome, however.

Dulanic

What you paid for the tickets has no bearing. You will lose this case as the only thing that matters to MC/Visa is that the customer paid for one thing and the customer received another.

Are you expecting to pay ticketmaster one thing, the customer not get what they paid for, and then still expecting to pocket the profit you would have made? That seems.... selfish to be honest. Tickets are sold as-is means they were sold for the date you indicated, not any date that is picked.

luc151

I think it is just a case of bad luck for you, it is a shame that the band decided to change the date. How has the situation worked out so far?