Any experience with Capital One?

Striker1211 · 05-11-2007

Anyone have any experience with charging back with capital one? This is what happened:

I ordered a DLP lightbulb from bulbsolutions.com on monday. Sure enough it shipped right away and i got it tuesday. The bulb i got was the wrong bulb. On that monday i asked a technical support question via their email support system (unrelated to the wrong bulb issue). On tuesday i called their 800 number and their local number with no response. Again on wednesday, again today. I left a message each time. Still no response via email nor phone. Since they shipped it really quick i know someone is alive there.

The problem is that they are technically 300 miles away so im not protected under the law. They put the phone number that i am calling in the business name that appears as the statement so i know its not the wrong phone number. I am hoping capital one will call the number, get no response, and rule in my favor. What do you all think?

alex · 05-14-2007

Feel free to contact preCharge @ (718) 841-7027. Ask to have a chargeback specialist call you back. They are usually pretty busy but should be able to assist you.

jus_tin39 · 05-20-2007

Hey Alex thanks for the info ... but can u tell me that do these ppl charge any guidance fees..... or wat ????

JoseYero · 05-22-2007

very positive experience. person on the phone was helpful and it worked out well for me with capital one.

Jerlene · 05-23-2007

I've never had to do a chargeback with them but they've recently been really bad service and support wise.

tonydnut · 05-26-2007

Finally a place where a consumer can go to get some real tangible help.

Laettner14 · 05-27-2007

I have never had an issue when forced to do a chargeback and the the distance was taken into account. Even though they say within 100 miles of your home address most credit card companies side with the consumer over the merchant.

tonydnut · 05-27-2007

Capital One has grown alot over the years. They seemed to have gotten it all right with their new customer service people. I've been with them for a couple of years with no issues.

jordan333 · 05-30-2007

Thanks a lot for the useful information but can you tell me, are they charging me some fees ?