hi, new member here. i am an online merchant, i took a credit card over the phone from a customer and charged him using the paypal virtual terminal. This was a VISA card. customer also faxed over copy of driver license and copy of back and front of the card. we shipped the item (watch) to the billing address that is on the card, and according to the FED-EX log online, the watch has been delivered to the person who bought it and signed for. 1 month later we receive a call from that customer, saying he did not approve that transaction and he is doing a chargeback. now paypal is reviewing it and i have provided them with all the info: copy of the FedEx log with his signature on it as well as his driver license and copy of the credit card.
What are my chances of winning this ?