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Thread: Seller Rights

  1. #1
    Junior Member chargedbackmike is on a distinguished road
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    Seller Rights

    Hi -

    I had a customer chargeback an AMEX recently - I have extensive evidence that he has received the items and that he placed the order from his network. Chargeback is for over $2k

    My Questions:

    1. Can I sue in my state? Force him to show up or default?
    2. Is it fraud if he doesn't return the items?
    MW

  2. #2
    Administrator jkennedy is on a distinguished road
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    Re: Seller Rights

    If you were to sue, even with a default judgement comes an issue with actually collecting. Probably wouldn't be worth it.

    what is the reason for the chargeback? is the customer saying they did not receive the item? have you sent in the documentation to amex? Generally, they will side with the buyer, but if you have evidence that the product was sent to the person that ordered it in the condition it was described they could overturn the chargeback.

  3. #3
    Junior Member chargedbackmike is on a distinguished road
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    Re: Seller Rights

    No reason - He didn't like the item... I have many emails and also the tracking to his location. He even signed for it himself.

    The code was 0068 and it said merchandise.

  4. #4
    Administrator jkennedy is on a distinguished road
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    Re: Seller Rights

    Mike,

    did you hear back the amex. Just curious. It seems like many times they will side with the consumber, but if your case you have a lot of evidence.

  5. #5
    Member france is on a distinguished road
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    Re: Seller Rights

    If your evidence just proves he got it, but the reason he charged back is because he did not like the item, then that proof won't really get you anywhere. It doesn't prove he lied about anything. AMEX does this all the time. My advice is not to accept it at all. I think you would have to go after AMEX themselves and they have million dollar lawyers.

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