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Thread: Amex Chargeback

  1. #1
    Junior Member chargedbackmike is on a distinguished road
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    Mar 2011
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    Amex Chargeback

    Hello,

    Looking for advice and feedback on your experience with AMEX chargebacks. I recently had a customer of 5 years chargeback his AMEX because he ordered a product that he wasn't happy with and was unwilling to pay a restocking fee.

    1. We use PayPal Payments Pro as our gateway and the chrageback lists "Merchandise" as the reason and reason code of 063 - < What does this mean?
    2. Are AMEX Chargebacks winnable? I'm reading they are pretty air tight and I'm expecting to lose.
    We have signature proof of delivery to the billing address.

    Thanks in advance,

    MW

  2. #2
    Junior Member Otkriy is on a distinguished road
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    Sep 2012
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    Thank you for the informative post.

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