Thread: Amex Chargeback

Hello,

Looking for advice and feedback on your experience with AMEX chargebacks. I recently had a customer of 5 years chargeback his AMEX because he ordered a product that he wasn't happy with and was unwilling to pay a restocking fee.

1. We use PayPal Payments Pro as our gateway and the chrageback lists "Merchandise" as the reason and reason code of 063 - < What does this mean?
2. Are AMEX Chargebacks winnable? I'm reading they are pretty air tight and I'm expecting to lose.

We have signature proof of delivery to the billing address.

Thanks in advance,

MW

Thank you for the informative post.