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Thread: Google Checkout Chargeback

  1. #1
    Junior Member dkny45 is on a distinguished road
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    Jun 2010
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    Exclamation Google Checkout Chargeback

    I recently had a chargeback on google checkout for unauthorized transaction which did about the middle of december 2010.

    Google checkout support requested the info below but all i have is the USPS Tracking No which also gives the name of the person who signed and it matches the info on my google checkout merchant admin destination address.

    I am covered by Google Merchant Payment Guarantee what are my chances of being successful with just the tracking number??
    -----------------------------------
    - Detailed shipping information including tracking number and shipping
    company
    - Signed confirmation of delivery/services rendered (Image of actual
    signature is required and should be included as an attachment)
    - Screenshot from shipping carrier showing full ship-to address
    - Any additional information or correspondence you may have had with the
    customer
    ---------------------------------------

  2. #2
    Administrator jkennedy is on a distinguished road
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    Sep 2009
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    Re: Google Checkout Chargeback

    the more documentation you can produce, the more likely they will side with you. I'd say you should learn a lesson and get these details moving forward, as the buyer typically has the advantage.

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