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Thread: Help with Charge Back item

  1. #1
    Junior Member JohnC is on a distinguished road
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    Help with Charge Back item

    I filed a charge back and won, the item was a couch, it was damaged, and the store did NOTHING. They did not even file a response to the DISCOVER CARD. Now months later, I am being sued. I have not been served yet, But what should I do? Do I tell them come pick up your couch, or did they lose their rights by not responding to Discover? any ideas, would be appreciated. thank you.

  2. #2
    Junior Member jdl_131 is on a distinguished road
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    Re: Help with Charge Back item

    I'm sorry I don't have any advice for you as I've never filed a chargeback (although I was a victim of a fraudulent chargeback). I just wanted to say that I'm glad I saw your post as I'm dealing with a similar situation.

    I bought an entertainment center from a local store and they delivered it the next day, everything went well. That same night we put two picture frames and a center channel speaker on the center shelf and the shelf fell. After closer examination I believe that the shelf was supposed to be screwed to the entertainment center and it wasn't...it was improperly installed. I paid for delivery and installation. Unfortunately when it fell it broke both brand new picture frames, scratched my LCD TV and of course scarred the entertainment center. I'm meeting with the delivery company (contracted by the furniture store) tonight and I hope all goes well but if it doesn't I am considering filing a chargeback against the furniture store.

    I was concerned that if it does come to that and if I win the chargeback then the store may sue me or submit me to their collection agency and hurt my credit.

    I would also greatly appreciate any feedback people with more experience may have in the area of legal ramifications of a chargeback.

  3. #3
    Senior Member saayedalam is on a distinguished road
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    Re: Help with Charge Back item

    Quote Originally Posted by JohnC View Post
    I filed a charge back and won, the item was a couch, it was damaged, and the store did NOTHING. They did not even file a response to the DISCOVER CARD. Now months later, I am being sued. I have not been served yet, But what should I do? Do I tell them come pick up your couch, or did they lose their rights by not responding to Discover? any ideas, would be appreciated. thank you.
    I am confused. How come you still have the couch?

  4. #4
    Junior Member JohnC is on a distinguished road
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    Re: Help with Charge Back item

    They have not picked it up yet!! Just delay, yet they have the time to sue me!! The store manager said she needed to get info from the head quarters on what to do. ROOM STORE is horrible

  5. #5
    Junior Member JohnC is on a distinguished road
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    Re: Help with Charge Back item

    You may have to go after the delivery company, and make sure the shelf was installed right, that should take no time, and you have to make sure you did nothing out of the ordinary to make it fall, You have a legit claim, but they are not gonna give you new stuff on the TV, etc You can not make yourself better in a claim, they will take into consideration the actual value, and thats not much. But a charge back gets their attention!!

  6. #6
    Administrator jkennedy is on a distinguished road
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    Re: Help with Charge Back item

    Quote Originally Posted by saayedalam View Post
    I am confused. How come you still have the couch?
    the couch was delivered, but not as described. Of course, in this situation a customer will typically gain approval for the chargeback, as is the case here.

    It sounds like you've made every effort to resolve the situation with the merchant with no success prior to the chargeback.

    It's a bit surprisingly they're bringing a lawsuit over it. I'm assuming it would qualify for small claims, but still doesn't seem like it's worth the time or lawyer fees for them to pursue it. I think you'll be ok, I doubt they'll go through with it. Even if they do, they'll have a tough time with this.

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