According to Visa, MasterCard, and Google Checkout merchant's are REQUIRED to get the buyer's signature for delivery confirmation. I have researched and FedEX and UPS do not offer any service that allows delivery only to an individual only a location.
I keep losing chargeback disputes since we can not require FedEX or UPS to only obtain a buyer's signature. Both offer signature delivery but only to a location.
UPS and FedEX will deliver to "front desk" or shipping dock but won't track down an individual for signature. Otherwise they would never get anything delivered efficiently, it goes against their business model.
How do others deal with this requirement that we can not meet because FedEX and UPS do not offer this service?
This seems to be a way for Visa and Mastercard to ensure they don't have to back up their customer's (merchants) even when they process thousands of transactions with them. It's doesnt' mater that we have a shipment tracking number and signature of delivery at the location. Visa and Mastercard will award the claim to the consumer since the buyer's signature was not obtained.
I feel a class action lawsuit against Visa and MasterCard is warranted since this requirement is not obtainable by ANY merchant with FedEX or UPS.