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Thread: Expired Payment Authorizations.

  1. #1
    Junior Member daniel@ecodirect is on a distinguished road
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    Expired Payment Authorizations.

    A few months ago we had problems with charge backs due to excessive lead times. Since, we have implemented a policy not to collect funds until the order has been delivered. Now, we are having an issue with the 30 day window to collect elapsing before we are able to capture funds according to our policy. This creates the problem of our distributor shipping the product and us not being able to collect funds. In an ideal world, we contact the customer and they are willing to resubmit payment information. But, there are also situations that can arise where we get burned. Any suggestions or solutions to remedy this problem? Any feedback would be greatly appreciated.

  2. #2
    Member pbj257 is on a distinguished road
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    Re: Expired Payment Authorizations.

    Quote Originally Posted by daniel@ecodirect View Post
    A few months ago we had problems with charge backs due to excessive lead times. Since, we have implemented a policy not to collect funds until the order has been delivered.
    It sounds as if collecting when they place the order is too soon, and when they receivet the order is too late. What if you collect when you ship the order?

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