Thread: Justifying a chargeback

A while ago I took out an online subscription via a friend's card. All was okay until renewal time came around. I wasn't notified that the year was up and didn't give it any thought until my friend called and complained that the payment for a second year had been charged automatically to her credit card. What followed was one unholy mess which involved her initiating a chargeback against them. She failed. Do you think this practice justifies chargebacks? I certainly do.

Yes I agree that this kind of situation does justify it. This is quite a common practice amongst subscription companies and I am sure they make more than enough from those who forget to cancel to be lenient with others. Do you know why your friend didn't win the case?