Hi, first of all I would like to let you know Im from Mexico and I'll try to explain myself as well as I can
I have an Amex Gold card, I made several good transactions with an online merchant where you buy "binary options". At the beginning everything ok, I received my AMEX monthly balance and I make the payment for the transactions.
Next month I wanted to make more transactions with this merchant but all of them were denied, the merchant still give me credit in my account on their webpage to keep buying binary options (which by the way are a complete scam). It seemed akward that the merchant claimed he was giving me bonus money in my account due to the other deposits I made before, I called AMEX and they told me that my account was frozen due to the fact it was a new account and I have to send in some income proof to keep using the card. They told me they have several transactions denied in their system from this merchant.
15 days later, after the new montlhy period started, I had a huge single transaction from this merchant, I called AMEX and started a dispute against this transaction.
what happened is that this merchant made 1 single transaction without further authorization from me with the amount of all the denied transactions I had weeks ago.
I'm really nervous about the whole situation. Can anyone tell me if I have a chance to won this dispute process and the merchant be chargeback?
thank you in advance.