Hello. I run a small flower shop and have a terminal from cps and elavon. Two weeks ago they took 388.00 from my business account. When i asked why they said it was a chargeback as the customer never authorised the transaction. I was not notified by either company of the chargeback or dispute. However i have been to where i delivered the goods and they are still in the front garden !!
I cancelled the direct debit to stop the money being paid back and took photos of the goods and recieved a crime reference number.
I have now had All my funds froze by elavon and card processing solutions untill i pay the 388.00 to unlock my account. As they still have nearly 1.000 pound of cleared funds put through the pdq machine in the last eight days im being held to ransom.
Neither company will take any responsibilty for the position im in and unless my funds are cleared by friday i may well go out of business as i cannot afford to pay for fresh stock.
Any suggestions ??
Oh and further more ive heard nothing about the fraudulent chargeback from anybody !!