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Thread: Can I charge for wrongful chargebacks?

  1. #1
    Junior Member sheepishpillow is on a distinguished road
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    Can I charge for wrongful chargebacks?

    I work in an industry where it is common for customers to issue a chargeback just because they know they can. More often than not the cc rules in my favor however I am stuck with the chargeback fee. Am I allowed to charge customers the chargeback fee if they wrongfully and knowingly are commiting chargeback fraud and I win the case?

  2. #2
    Administrator jkennedy is on a distinguished road
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    Re: Can I charge for wrongful chargebacks?

    hmmm, I'd be interested in seeing an answer for this. I am surprised the cc rules in your favor most of the time actually. Typically, they side with the customer if there is even any doubt it could be legit.

  3. #3
    Super Moderator scamout is on a distinguished road scamout's Avatar
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    Re: Can I charge for wrongful chargebacks?

    It sounds like you have good TOS on your site and have everything well covered. It's unusual for the issuers to side with an on-line merchant. If you add some good verbiage in your TOS that spells out that you'll charge them for wrongful chargebacks, it might work. I'd say it's worth try. If you loose a few you can stop charging but leave the terms in- it could be a deterrent for a few of them.

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