So I received a chargeback a few weeks ago and I have to submit my response by Nov. 6. Here's the whole story behind it.
My customer in Broadview, IL placed his second order (first order was smooth, he used his own credit card, billing/shipping was the same) using someone in Chicago's credit card ( Broadview and Chicago aren't too far away).
The customer signed for the package when it arrived and everything worked out smooth, until we got hit with a chargeback.
I've spoke to the customer right after I got the chargeback and he said he would find out if his employees used their cards or someone else's, but he confirmed he received the package and would call me back. Well he never called back. So I have called almost everyday for the past 2 weeks, the first couple days the employees told me he'd call back, and now no one picks up the line. The business is legit, I searched his company name online and it is registered to him.
I've also googled the guy that his card was used and got a number, but when I call, no answer.
I'm not sure what motive/action to take in this situation, if anyone has any similar experiences or perhaps any advice, please share