I am new on this forum and I have a question about a chargeback!
I have made an order and a payment on a online sellig site (date of the order 10.02.09). I got the order confirmation. The problem is that by mistake I selected another country for destination of goods (Moldavia, instead of Romania - I had tow accounts and the possibility to receive the goods at one of the two addresses - the address was right, only the country was wrong) and I didn't see the mistake. The supplier made the order confirmation and he also didn't see then the mistake, but they took the money.
They say that they delivered the goods, but until now I haven't received anything!
I got in touch with them and they say that they don't want to make the refound, because it was my mistake and they have no responsibility. After insisting that the mistake is of both patrties thay told me that maybe they will make a refound after receiving back the parcel. (I have doubts that the parcel coulg go back to them...after such a long time)
I told them that it was their responsibility to check the order before and chancel it in case there was a mistake, or inform me about this...
I want now to make a chargeback. I wrote today an email to them informing them about this and they told me to wait until April 19th. I want to tell them I will wait until end of March.
Could you tell me please which is the deadline term for a chargeback? I was told that one chargeback should be done in max. 45 days from the date of the invoice.
And further more, do you think I can succeed with the chargeback?
Thank you very much for your support!