I don't know very much about chargebacks and would be grateful for some advice.
I deposited £40 using my Barclay's Connect (Visa Debit) card with an online bookmaker based in Malta. I received a welcome bonus from the bookmaker of £40. I placed a few bets and managed to increase my balance. Then, the bookmaker ceased trading due to liquidity problems.
I believe, like me, a number of clients have funds tied up with this bookmaker which they cannot access. I have written several times to the Malta Lotteries and Gaming Authority who regulate this bookmaker demanding to know what they are doing about this. My e-mails go unanswered.
I find the whole situation totally unacceptable; as far as I am concerned the bookmaker is stealing my money and the regulator is doing nothing about it. The bookmaker was continuing to make sign-up offers right up until they ceased trading and others will have fallen victim to them.
Is there any possibility that I could recover my initial deposit of £40 as it was made by Visa debit card? I appreciate that any bonus and proceeds of my activity could never be recovered in this way, but the deposit would, at least, be something. Does anyone have any experience of such a situation and can they offer any advice? Thanks.