I had a volkswagen worked on by a local garage. They claimed they would fix it. I paid them $1600 over the phone via my American Express after they claimed they fixed it. Note: I haven't even been to the garage since i dropped off the car.
While I'm driving to pick it up they call me back and say "your transmission is out" and state that they didn't catch it initially and thats its probably not worth fixing the car now. So i have a worthless car now & I'm out $1,600 cause they didn't seem to keen on the idea of refunding me any of it.
I'm not real sure how chargebacks work but since i've never signed anything for payment can i instigate a chargeback or will i be submitted for collections and be destroyed at a later date?
They claim they legitimately did not know about the transmission failure before they did all the work. I think I'm entitled to a partial refund for their inability to detect this error initially cause there was no transmission problems when i brought it in. I also took it somewhere else to see the problems before i took it there & they stated no transmission problems. The fact is that they may have been the cause for the transmission problem.
Any help would be great.