Anyone have any experience with charging back with capital one? This is what happened:
I ordered a DLP lightbulb from bulbsolutions.com on monday. Sure enough it shipped right away and i got it tuesday. The bulb i got was the wrong bulb. On that monday i asked a technical support question via their email support system (unrelated to the wrong bulb issue). On tuesday i called their 800 number and their local number with no response. Again on wednesday, again today. I left a message each time. Still no response via email nor phone. Since they shipped it really quick i know someone is alive there.
The problem is that they are technically 300 miles away so im not protected under the law. They put the phone number that i am calling in the business name that appears as the statement so i know its not the wrong phone number. I am hoping capital one will call the number, get no response, and rule in my favor. What do you all think?