+ Reply to Thread
Results 1 to 9 of 9

Thread: Any experience with Capital One?

  1. #1
    Junior Member Striker1211 is on a distinguished road
    Join Date
    May 2007
    Posts
    3

    Any experience with Capital One?

    Anyone have any experience with charging back with capital one? This is what happened:

    I ordered a DLP lightbulb from bulbsolutions.com on monday. Sure enough it shipped right away and i got it tuesday. The bulb i got was the wrong bulb. On that monday i asked a technical support question via their email support system (unrelated to the wrong bulb issue). On tuesday i called their 800 number and their local number with no response. Again on wednesday, again today. I left a message each time. Still no response via email nor phone. Since they shipped it really quick i know someone is alive there.

    The problem is that they are technically 300 miles away so im not protected under the law. They put the phone number that i am calling in the business name that appears as the statement so i know its not the wrong phone number. I am hoping capital one will call the number, get no response, and rule in my favor. What do you all think?

  2. #2
    Member alex.corral is on a distinguished road
    Join Date
    Feb 2007
    Posts
    51
    Feel free to contact preCharge @ (718) 841-7027. Ask to have a chargeback specialist call you back. They are usually pretty busy but should be able to assist you.
    Alex Corral
    preCharge Risk Management Solutions
    http://www.precharge.com/

  3. #3
    Junior Member jus_tin39 is on a distinguished road
    Join Date
    May 2007
    Posts
    16
    Hey Alex thanks for the info ... but can u tell me that do these ppl charge any guidance fees..... or wat ????

  4. #4
    Member JoseYero is on a distinguished road
    Join Date
    May 2007
    Posts
    97

    positive

    very positive experience. person on the phone was helpful and it worked out well for me with capital one.

  5. #5
    Super Moderator Jerlene is on a distinguished road Jerlene's Avatar
    Join Date
    Mar 2007
    Posts
    1,467
    I've never had to do a chargeback with them but they've recently been really bad service and support wise.

  6. #6
    Member tonydnut is on a distinguished road
    Join Date
    May 2007
    Posts
    99
    Finally a place where a consumer can go to get some real tangible help.
    Diverse Dating
    group niche dating portal

  7. #7
    Senior Member Laettner14 is on a distinguished road
    Join Date
    May 2007
    Posts
    110
    I have never had an issue when forced to do a chargeback and the the distance was taken into account. Even though they say within 100 miles of your home address most credit card companies side with the consumer over the merchant.
    http://cancertopics.net/
    The Best Natural Cancer Treatments
    http://meteorfreaks.com/
    News of the weird and just plain stupid

  8. #8
    Member tonydnut is on a distinguished road
    Join Date
    May 2007
    Posts
    99
    Capital One has grown alot over the years. They seemed to have gotten it all right with their new customer service people. I've been with them for a couple of years with no issues.
    Diverse Dating
    group niche dating portal

  9. #9
    Junior Member jordan333 is on a distinguished road
    Join Date
    May 2007
    Posts
    25
    Thanks a lot for the useful information but can you tell me, are they charging me some fees ?

+ Reply to Thread

Thread Information

Users Browsing this Thread

There are currently 1 users browsing this thread. (0 members and 1 guests)

     

Similar Threads

  1. Fraud Alert: China Abrasives Import & Export Corporation(CAIEC)
    By fraud-report in forum Phishing Alerts & News
    Replies: 3
    Last Post: 02-18-2011, 02:35 AM
  2. Yahoo Speed
    By reachkannan2003 in forum Yahoo
    Replies: 8
    Last Post: 08-06-2007, 02:41 PM
  3. Photoshop Tutorials Websites
    By joshua_t in forum Graphic Design
    Replies: 1
    Last Post: 08-04-2007, 01:11 PM
  4. moneybookers
    By cassyjr in forum MoneyBookers
    Replies: 4
    Last Post: 04-29-2007, 12:49 PM
  5. Fraud Alert: Co-operation
    By fraud-report in forum Phishing Alerts & News
    Replies: 0
    Last Post: 04-10-2007, 03:39 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts

1 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24 25 26 27 28 29 30 31 32 33 34 35 36 37 38 39 40 41 42 43 44 45 46 47 48