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Thread: Chargeback help

  1. #1
    Junior Member mleicheal is on a distinguished road
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    Chargeback help

    I operate an online store and recently sold a $2000+ item. I shipped the item and the customer wanted a refund. I have a 30 refund policy so I allowed him to send it back. I never recieved the return package and he has filed a chargeback claiming I didn't refund his money when he returned the item. He even has a tracking number that showed the item was delivered. It only shows it was delivered to my city and zip code. No signature confirmation or anything. Can he get away with this?

  2. #2
    Senior Member ethicsplease is on a distinguished road
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    I would suspect not but how did the person pay? Tons of scammers are online doing things like this. Do you have any way to proof the information the customer is saying showing it was delivered is legit or not? Have you checked with the company that processed the orignal payment?

  3. #3
    Junior Member mleicheal is on a distinguished road
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    they paid directly to me. they entered their cc info and i processed it using my in store processor. they didnt pay thru paypal or anything. he did email me a USPS tracking number that says DDELIVERED but it only shows the city and zip code not my address. and i never got anything

  4. #4
    Member buzz is on a distinguished road
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    I would first of all contact the post office with the tracking number to find out where exactly the parcel ended up. There should certainly be a way to verify the location. It may even be sitting in a sub station. Then contact your credit card processing company and lodge a complaint against the customer, so the situation can be investigated/resolved before the funds are refunded.

  5. #5
    Junior Member Otkriy is on a distinguished road
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    Thank you for your post! Very interesting!

  6. #6
    Junior Member Otkriy is on a distinguished road
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    Nice post. Keep posting such needed information. Thank's!

  7. #7
    Senior Member afoley is on a distinguished road
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    This situation can be investigated and resolved by contacting credit card processing company.

  8. #8
    Senior Member melisanatasha92 is on a distinguished road
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    the first thing you should do is check the delivery again, using the track code your customer sent to you in order to get any information about the product.
    Make it sure first before anything

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