I am writting this from Japan.
My store sold $2500 USD order to the customer in Russia.
One week after he received his order, we got a notification of chargebacks (reason: non-fraud) from the credit card processing company (2checkout.com)
The customer had purchased our products before and those sales was processed properly.
I wanted to challenge to this chargeback and contacted to 2checkout, but they only told me that American Express do not allow them to challenge.
Last time we got a chargeback, it was VISA and we could challenge with the proof of deliver (it didn't work as the credit card holder insists that her family used her credit card without her permission). It didn't work, but I could have the chance to challenge.
Is this common that the merchants are not allowed to challenge to American express chargebacks?
Could you please advise me how I can challenge to them with American Express chargeback?
It's my first time with chargeback by American Express CC.
Thank you for reading this posting.