I'm posting this in hope someone maybe able to help me out with Paypal change back for merchants.
The back ground.
Ok I had purchase on my web site for just over $1100 for two items.
The customer was using Paypal to pay. The $1100 was put into my Paypal account.
Thinking all is ok i send off the items to the customer.
A few days later after i'd sent the items to the customer. i get an email saying a charge back has be initiated on that transaction. The $1100 was removed from my account.
I then had to send the details of the courier company i used to send the items. Including consignment number and signature of the person that received the good.
Now paypal are saying the transaction was fraudulent and i've lost my money. Paypal told me to call the police and chase this up my self, it's now my responsibility.
My question to everyone is, how can it be my responsibility. Isn't the whole idea about Paypal that we are protected from fraud.
I still don't understand how someone could transfer $1100 into my Paypal account without going through the Paypal authorisation process.
Has anyone out there had a similar problem, if so how did you go with getting back your money. Was there someone in Australia you called that was interested in helping you. Anything.
My warning to everyone, is don't use Paypal. If something goes wrong they don't care.
Someone told me once it's not the service you offer when selling something it's the service you supply when the shit hits the fan. That makes you a good company or person.
Paypal don't fit this bill.