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Thread: Download Merchants

  1. #1
    Junior Member SymAndy is on a distinguished road
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    Download Merchants

    Are there any other download merchants out there? If so what reason codes are you disputing?

  2. #2
    Member sussedout is on a distinguished road
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    I would really like to understand what you have just said, so, pardon me for my ignorance but, what is a "download merchant"? Is it someone who sells software that you can download? What are "reason codes" and why would anyone dispute them? Thanks.

  3. #3
    Junior Member SymAndy is on a distinguished road
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    Yup your right with the download merchant, a reason code is the code assinged to the reason someone has created the chargeback (ie Visa reason code for fraud is 83) , and you would dispute them to keep your company from losing money, but only when you can prove the chargeback is not a legitimate chargeback.

  4. #4
    Member sussedout is on a distinguished road
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    Ah, now I understand, thank you. I suppose a lot of firms would try to dispute them because they don't like refunding money and then the onus would be upon the consumer to prove their claim?

  5. #5
    Junior Member SymAndy is on a distinguished road
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    Well its not that they dont like or want to refund their customers, im sure companies would rather a refund then a chargeback as the card brand impose penalties and fees for companies who receive excessive chargebacks and these can be quite high.

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