Thread: Two items

We sell two different items, one is refundable and one is not. They are both similar but lately I have noticed more are ordering the refundable item yet claiming they need the non-refundable item. Now we can change this after the fact but then when they get demanding to the point of not accepting what comes with the product they then want a refund and auto-charge back the original purchase price. What can I do, they are in the middle of converting to the item they really need. I am wondering if they are fraudulently ordering incorrectly on purpose.

Could be, not enough of the facts to really see what's going on. Could be nothing or coudl be something however chances are if someone is doing something fraudulent, they aren't going to be overly concerned about your refund policy.

Just curious, how is it that one thing is refnudable and the other not? One custom?

My personal view is the same!