Chargeback Forum - View Single Post

Paul Varjak · 06-10-2007

I am very disappointed in Google Checkout. It is oh so easy to place an order by accident once you have registered your credit card details!

I try to cancel my order within seconds when this happened to me and, supposedly, Google Checkout would send me an e-mail confirming that I had contacted the supplier (via Google Checkout) to cancel the order. But the order still went through!

Even worse, the order was supposedly despatched by registered post on 4 June but has still not arrived! I cannot track the order on Google (the link does not work) nor can I track in Royal Mail as Roysla Mail says they have no record of it!

This is the second time this has happened! I had another order supposedly despatched on 31 May but that has not arrived either!

Google provide no means for me to contact them (yes I searched Google Help which just says to contact them if I have difficulty - but they provide no means of contact). Also, the word 'chargeback' does not even appear in the Google help file!

It is possible to contact Google via an online form for various Google services but Google Checkout is not on the list of options!

I have e-mailed the seller (on three occasions) to find out was is happening but have had no response!

What do I do now?

06-10-2007	#1 (permalink)
Paul Varjak Junior Member Join Date: Jun 2007 Posts: 4 Rep Power: 0	Google Checkout Chargeback I am very disappointed in Google Checkout. It is oh so easy to place an order by accident once you have registered your credit card details! I try to cancel my order within seconds when this happened to me and, supposedly, Google Checkout would send me an e-mail confirming that I had contacted the supplier (via Google Checkout) to cancel the order. But the order still went through! Even worse, the order was supposedly despatched by registered post on 4 June but has still not arrived! I cannot track the order on Google (the link does not work) nor can I track in Royal Mail as Roysla Mail says they have no record of it! This is the second time this has happened! I had another order supposedly despatched on 31 May but that has not arrived either! Google provide no means for me to contact them (yes I searched Google Help which just says to contact them if I have difficulty - but they provide no means of contact). Also, the word 'chargeback' does not even appear in the Google help file! It is possible to contact Google via an online form for various Google services but Google Checkout is not on the list of options! I have e-mailed the seller (on three occasions) to find out was is happening but have had no response! What do I do now?