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Striker1211 · 05-11-2007

Anyone have any experience with charging back with capital one? This is what happened:

I ordered a DLP lightbulb from bulbsolutions.com on monday. Sure enough it shipped right away and i got it tuesday. The bulb i got was the wrong bulb. On that monday i asked a technical support question via their email support system (unrelated to the wrong bulb issue). On tuesday i called their 800 number and their local number with no response. Again on wednesday, again today. I left a message each time. Still no response via email nor phone. Since they shipped it really quick i know someone is alive there.

The problem is that they are technically 300 miles away so im not protected under the law. They put the phone number that i am calling in the business name that appears as the statement so i know its not the wrong phone number. I am hoping capital one will call the number, get no response, and rule in my favor. What do you all think?

05-11-2007	#1 (permalink)
Striker1211 Junior Member Join Date: May 2007 Posts: 3 Rep Power: 0	Any experience with Capital One? Anyone have any experience with charging back with capital one? This is what happened: I ordered a DLP lightbulb from bulbsolutions.com on monday. Sure enough it shipped right away and i got it tuesday. The bulb i got was the wrong bulb. On that monday i asked a technical support question via their email support system (unrelated to the wrong bulb issue). On tuesday i called their 800 number and their local number with no response. Again on wednesday, again today. I left a message each time. Still no response via email nor phone. Since they shipped it really quick i know someone is alive there. The problem is that they are technically 300 miles away so im not protected under the law. They put the phone number that i am calling in the business name that appears as the statement so i know its not the wrong phone number. I am hoping capital one will call the number, get no response, and rule in my favor. What do you all think? Last edited by Striker1211; 05-15-2007 at 03:51 AM.