How do I cancel or refund an order?
To cancel an order using the Google Checkout Merchant Center:
- Sign in to Google Checkout.
- In your orders inbox, click the number of the order you'd like to cancel.
- Click Cancel this order . . ..
- Select the appropriate cancellation reason from the drop-down menu.
- Add comments if needed. These comments will appear to the buyer in his or her Purchase History.
- Click Cancel the order.