Quote:
Originally Posted by onlineexperts  I think that could be the only way around it. Is to just hope that your client will go to instead of the bank. But what if they won't consider you changing the product and would want to have a refund? All you can get is "thanks" then? |
The key is to weigh the chargeback against what you loose without it. Remember that, in the case of hard goods, with the chargeback you loose the product, the shippping and the cargeback fee - if you refund you just loose the product and shipping. With software, it's just the money or the money and a chargeback.
In the case of hard goods, I'd never 'replace' a product until I had the other one back in my hands. Why give 'em two freebies?