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Originally Posted by louj  That is a tough one. With information and ebooks especially. They can always say that they were looking for another ebook and the one you gave them is the wrong one but they could have copied that already and just wants to have it for free. With these types of services, the best way I think is to thoroughly describe your product to make sure that they know what they will be getting and there isn't a money back or maybe just a 50% money back guarantee. You could show a preview of the ebook or info so that they won't tell you it is the wrong one cos you already have provided a preview for them to check prior the transaction. |
All that is a good idea but in the end, if the customer tells the bank it wasn't right, they didn't get it, their computer wouldn't open it, whatever; you're still going to get the chargeback.
It's still better to offer a money back guarantee and hope they go to you instead of the bank.