Chargeback Forum - View Single Post - Preventing Chargebacks on Digital Delivery?

quinda · 03-23-2007

Please forgive me if this is a really stupid question, but Paypals T&Cs are a maze to me, and I can't figure this one out.

From what I can see, buyer protection means if they say they didn't recieve an item, they can initiate a chargeback. The only defence the seller has, is if they used a traceable signed for delivery method to ship the item to the buyers registered credit card address.

So, the seller has to prove the item arrived.

If you are selling a digital item, using email as the delivery method, then from what I can see, you've got no fallback, and the buyer can just get their money back even if they recieved the item?

Am I missing something, or is the only defence to this to post the item out on floppy or CD as well as emailing it?

03-23-2007	#1 (permalink)
quinda Junior Member Join Date: Mar 2007 Posts: 10 Rep Power: 0	Preventing Chargebacks on Digital Delivery? Please forgive me if this is a really stupid question, but Paypals T&Cs are a maze to me, and I can't figure this one out. From what I can see, buyer protection means if they say they didn't recieve an item, they can initiate a chargeback. The only defence the seller has, is if they used a traceable signed for delivery method to ship the item to the buyers registered credit card address. So, the seller has to prove the item arrived. If you are selling a digital item, using email as the delivery method, then from what I can see, you've got no fallback, and the buyer can just get their money back even if they recieved the item? Am I missing something, or is the only defence to this to post the item out on floppy or CD as well as emailing it?