Quote:
Originally Posted by Shady  This question pertains to electronic products (ebooks, information etc.)
What kind of terms of sale do you guys place on your website in order to prevent getting ripped off by people who request a refund after purchasing an information product?
I am looking at getting into the eBook market and it strikes me that this is a problem many retailers would face. Any suggestions? |
I'm not sure that this directly answers your question, but in general, I'd suggest a liberal money back policy. The reason? If you don't, and the customer isn't satisfied, or just wants to rip you off, you're less likely to get a chargeback by just giving them their money back. You'll avoid the chargeback fees that way.
We offer a 90 day - no questions asked refund policy for
Preventing E-Commerce Chargebacks. We've been marketing for 2 years and have had one person ask for their money back. Actually, it was 2, but one of them was a bit quick on the trigger and asked for a refund because he didn't like the course. He did it so quickly that he hadn't downloaded the course yet. I cancelled his download code and
then issued the refund. What a dork
