hi, Im brand new at this forum, I think chargebacks KILLS us all, I just got a call from a company , I think this is what I was looking for, all along.
I being selling on line for the past 9 years . What is incredible is that customers can complain or place a chargeback with no reason what so ever Not as described (my back color , is not the same black I want, Unrecognized charge (even though my son signed for delivery, I don't recognize the transaction, etc, etc). And what is worst, they get their money back and do not return the product.
Now when you submit your back up information to the credit card merchant company and tell them that the customer should at least pay for the shipping charges which is part of my store terms and conditions, the bank says, that they do not recognize accessorial fees. And we should try to collect that money with collection agency or take them to court. There are times that my shipping charges is more than the money I was expect to make for the item I sold. I am starting to report my bad customer, I hope you all do the same they say its is free!. bad customer should not be allowed to buy. Thanks for reading. Quote:
Originally Posted by mazinger  It's actually the merchant that suffers. That is why merchants should have a mechanism to screen out consumers to avoid dealing with charge backs. |