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kevgilcrest · 09-13-2007

A couple of months ago we had a customer call and order some product. The total was $5300.00. We always have large orders because of the nature of our business.

The mastercard ran over the phone matched 100%. Name, Card #, CVS, Address, Zip. We only ship to the addresses that are on the cards. If the information given to us by the customer does not match then we wont ship product.

Since all of the information matched 100% we shipped the products to the matching address.

A couple of months later the money was chargedbacked. We found out that it was identity theft and the theif had called the back before placing the order and changed the address of the card.

Is this our fault or is the issuing banks fault that changed the address?

Should they be able to charge us back or should the bank who changed the address get a chargeback?

Is there any way to fight this?

09-13-2007	#1 (permalink)
kevgilcrest Junior Member Join Date: Sep 2007 Posts: 2 Rep Power: 0	Is there any way to get money back A couple of months ago we had a customer call and order some product. The total was $5300.00. We always have large orders because of the nature of our business. The mastercard ran over the phone matched 100%. Name, Card #, CVS, Address, Zip. We only ship to the addresses that are on the cards. If the information given to us by the customer does not match then we wont ship product. Since all of the information matched 100% we shipped the products to the matching address. A couple of months later the money was chargedbacked. We found out that it was identity theft and the theif had called the back before placing the order and changed the address of the card. Is this our fault or is the issuing banks fault that changed the address? Should they be able to charge us back or should the bank who changed the address get a chargeback? Is there any way to fight this?